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July 2002 Newsletter

Contents
Internet News
Industry cites holes in Web software
Judge Rules on Web Pop-Up Ads
Search engines slow to disclose
Minnesota Court Rules on Internet Libel
Mad About Mail Order
ChamberGates News
NEW: Secure Messaging on web site
NEW: Start Making Money on Referrals
ALERT: New limits placed on web statistics
ALERT: Changes to the Terms of Service
INFO: Death of the Bronze Special
INFO: Premium Web Site Migration Status
INFO: Enhanced FAQs - Fast Solutions
INFO: Policy on ActiveX Components and EXEs Change
Industry Cites Holes in Web Software
Apache web server bug found and why this freeware web server is not the place to put your sensitive web sites.
Judge Rules on Web Pop-Up Ads
This case could set a long-term precedent for the advertising world on the Internet.
Search engines slow to disclose
U.S. Government wants to get more actively involved in how search engines display their paid listings, industry is resisting.
Minnesota Court Rules on Internet Libel
A clear victory for free speech and another protection for Americans posting content on the Internet.
Mad About Mail Order
Gives you a break down of your typical catalogue purchasers and reveals that these customers are using the Internet to actually place the order.
NEW: Secure Messaging on web site
We are pleased to announce that we have added the ability for you to send us secure email messages via our web site. This way you can now change your password and credit card information without having to worry about someone stealing your personal information. You can find a link to our secure messaging from our Contact Page on our web site.
NEW: Start Making Money on Referrals
It is finally here, an affiliate program that you can now use to start making money without having to work at it. Simply create a link from your web site to ours and we will take care of the rest. As you know our referral rates are staggered, so the more you refer the more money you earn. Commissions range from 5-20% on all non-reseller product purchases your referral makes for life.

To take advantage of this feature simply create a link to our web site that looks like the following: http://chambergates.com/default.asp?src=YOURACCOUNT; where YOURACCOUNT is your account name. If you have forgotten your account name, you can find it by looking at one of your invoices or in the subject line of your Welcome Letter.

We hope to have some nice graphics for your use in the near future. If any of you are graphic designers we are accepting images in exchange for a 1% commission on all sales that result from referrals from your image. In order to receive this commission your image must be approved and may not be specific to your site.

If you have any questions about this program or need help with your links, please contact our Sales department.

ALERT: New limits placed on web statistics
As many of you know we do not place any limits on your bandwidth usage and we do not charge extra for high usage. We are very proud of this fact, as most web hosting companies simply cannot offer this value-add service. Therefore, due to the success of this policy, we have come to host some very popular web sites on our shared platform and they in-turn have some very large log files; some sites are actually exceeding 100Mb per log file per day.

To minimize the impact of this, we have decided to implement a new policy on parsing of log files for use in your web statistics. This change should affect less than 1% of our customers. Effective immediately, the web statistics program will no longer parse files that exceed the limits defined below. If your log file does exceed this limit, you will be sent an email detailing this fact. If you decide later to upgrade, we can then parse your older log file to complete your statistics.

New Daily Log File Size Limits:
Bronze Plan20Mb
Silver Plan40Mb
Gold Plan80Mb
Platinum Plan160Mb

This new policy only affects the web statistics, and in no way implies that we will throttle your web site or make your site less accessible.

ALERT: Changes to ActiveX Components and EXE policy
As many of you know we currently allow for Custom COM objects to be registered on the system for a small setup fee. This feature has been available to our Silver, Gold and Platinum customers since ChamberGates inception. To stay inline with the hosted services marketplace, we are now updating our policy. ActiveX component installations will now require a Gold or Platinum plan; however, the setup fee will remain the same.

We have also expanded this policy to include a new option of creating EXE directories. In these directories you can place your own compiled files for use with your applications. This will save you the time of skipping the review process and allows unlimited files with no additional setup charges. EXE directories are currently only available to our Platinum customers.

ALERT: Changes to the Terms of Service
We have recently updated our Terms of Service Agreement and would like to encourage you to review them at your earliest convenience. We have highlighted the major changes below:
  • More clearly defined the Service Order.
  • Will no longer charge late fees for balances less than $10.00
  • Stated return check fee.
  • Stated charge back fee.
  • Clarified suspension for non-payment procedures and fees.
  • Clarified pricing disputes.
  • Clarified recourse for non-payment of accounts.
  • Refunds of setup charges for first time customers.
You can see all of the Terms here.
INFO: Death of the Bronze Special
In February 2001, ChamberGates decided to initiate growth by introducing a special where you could purchase a year's worth of hosting for less than a $100. The promotion was so successful that we extended the offering for 16 consecutive months. With the introduction of the "Try Us For Free" promotion for new customers and the new affiliate program, it is no longer necessary to retain the Bronze Special. Due to the elimination of this promotional offering, you will now start seeing the benefits of your reselling immediately, as discounts and commissions are applied as the order arrives.

You may still receive the Bronze special pricing by purchasing a two-year term. That's right, for $196 you can get two years of great web hosting, this rate will not be discounted for resellers.

INFO: Premium Web Site Migration Status
The migration of all Silver, Gold and Platinum customers is still under way. As long as you are not using IP addresses, your customers will never know that you switched servers. There will be an overlap period where your web site will be on two different servers, which will allow those of you who control your own DNS an opportunity to make the required changes. Your uptime guarantee still applies during the migration and you should not expect a minute of downtime.
INFO: Enhanced FAQs - The Fast Way to Solve Your Problems
Many of you joined ChamberGates prior to the establishment of an extensive customer care center. We would like to bring to your attention that our web-based support center now holds many answers to your commonly asked questions. We are continuously updating these FAQs and we encourage you to check back often. To make things a little easier for our customers, we will place the date of last update to the right of the individual FAQ section. This will allow you to quickly visualize whether something has been added since the last time you checked. To visit our FAQs please go here.
Thank You for Using ChamberGates

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