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FAQ (FTP) |
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| How do I change my FTP password? | |
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If your FTP client supports the FTP-ServU extensions, then you can change your password through your
FTP program. The FTP Voyager program, provided to our
private-label resellers, does support these extensions. For all other FTP clients you will need to contact technical support. You will need to provide us with your account name, FTP user name, existing password, and new password. If you have forgotten your password then the request will have to be sent from your registered email address. | |
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| Can I use FTP and Microsoft FrontPage? | |
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| Yes you can and in some cases this is actually necessary. You should never use FTP to upload files that were created with the FrontPage Publisher because the FrontPage server extensions may become mis-configured. However, you can use FTP to transfer any files that were created outside of the FrontPage Publisher, like databases and Perl scripts. You may also use FTP to view your log files. | |
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| How do I create new FTP users? | |
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You can create additional FTP users by sending an email to our support team and providing them with
the following information: User Name, Password, Home Directory, and Permissions. The home directory
is a directory within your web site that this user will be placed when they login. The user will not
be able to navigate to any directories higher than this directory. The permissions are as follows:
Read File, Create File, Append to File, Delete File, List Directory, Make Directory, Remove Directory,
and Inherit rights for sub-directories. If you want us to copy the directory and permissions of another user just state that in the email and we can use that as a base account. | |
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| How do I setup anonymous FTP access? | |
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| Please review this tutorial. | |
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| How do I change file permissions through FTP? | |
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| Unfortunately, you can not change file permissions using your FTP client. Although Unix allows for the simple file security of CHMOD, NT uses a much more advanced methodology and permissions have to be set by contacting technical support. | |
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| What host name do I use to access my web site? | |
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| The host name depends on what server your web site was setup on. Please refer to your Welcome Letter to determine what FTP server you need to connect to. If you have multiple web sites with us your FTP server will be the same for all of your web sites. | |
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| Why do I see my old pages after I FTPed up new ones? | |
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Here are some things that might help:
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| Why do I keep getting the error "Too many users logged in"? | |
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We have configured the server to protect itself from abuse by limiting the number of simultaneous
connections from the same user or the same IP address. Some FTP programs may not perform an explicit
QUIT command and will leave you connected without you even knowing about it. To account for normal
use we allow up to three connections, if you try to exceed this number you will receive the error
"Too many users logged in". If you receive this error then there is nothing we can do to assist you. You should be able to login after 15 minutes as your connections will expire. | |
| How do I login using my web browser? | |
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You can use your web browser to connect to our FTP server but you will have to use a special syntax.
Our servers do not support Anonymous access for content uploading so you will have to login into the
FTP server; the problem is that by default your web browser will attempt to login for anonymous access. You will NOT be prompted for a user name and password so you will need to specify this in the URL like this ftp://user_name:password@ftp_server_name or ftp://user_name@ftp_server_name. If you do not specify a password in the URL you will be prompted for one. You can find the ftp_server_name in your Welcome Letter. | |
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| What is a "Private FTP Server"? | |
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Normally when you send your files to our server you will connect using ftp.chambergates.com
using a user name that you chose when you setup your account. When you add new FTP users they also
connect to this server. In some cases, you may not want this and want to have your own domain name
as the FTP server. To accomplish this we setup your own FTP server with its own users (including the
anonymous user). Then you connect to ftp.yourdomain.com and so do all of your users. This is an ideal solution for our private label resellers as it is another part where you take ownership of the process. You also do not have to worry about whether a user name has been used on the ChamberGates FTP server since you can have the exact same user names on your server. | |
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| How do I change my password with FTP Voyager? | |
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Follow these steps to change your password:
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| How do I publish my site to using FTP? | |
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Your program will most likely ask you for some configuration information in order to connect to the
FTP server. Here are some of the common questions and the answers you should give:
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| I can not see the SSL or Logs directory when using my browser? | |
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This is actually a bug in Internet Explorer. Follow these instructions to correct the problem:
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| Why can not a delete a file or directory that I created? | |
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You do have complete control over your directories and the problem is not permission related. The
problem you are most likely running into is a caching problem. To improve performance, the web server
will cache files that it feels will be used in the near future. The algorithm used by the web server is
only known by the vendor and we cannot alter this in any real meaningful way. If you are having problems deleting a file or directory, the only sure fire solution is to time. Wait five to ten minutes without accessing your web site and then try again. | |
